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FAQ 02

Luxury two-column FAQ — questions left, answers right, serif headline with italic accent, warm accent line, generous whitespace.

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Support — The Atelier

Questions, answered — with care, clarity and quiet confidence.

  • How long does a bespoke fragrance take to create?

    Each composition is developed by hand over eight to twelve weeks. After your first consultation, our perfumer prepares three modifications for you to live with before the final blend is bottled and sealed by hand.

  • Do you ship internationally?

    We deliver worldwide with tracked, insured carriers. Complimentary shipping is included on all orders above $250, and every parcel arrives in our signature lacquered box, wrapped in unbleached tissue.

  • What is your policy on personalised pieces?

    Because bespoke and monogrammed pieces are made to your specification, they are final sale. Should anything arrive imperfect, our team will remake it without question — the craft is never yours to worry about.

  • May I request a private consultation?

    Of course. Sessions are held in person at our Paris salon or privately by appointment. Reserve a consultation and we will hold the hour for you.

  • How should I care for and store my fragrance?

    Keep your bottle upright, away from direct light and heat. Stored well, our extraits mature gracefully and hold their character for at least three years — a fragrance meant to be worn, not shelved.

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paste-ready → Designer
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  <div class="faq_header">
    <p class="faq_meta">Support — The Atelier</p>
    <h2 class="faq_title">
      <span class="faq_title_accent">Questions, </span>
      <span class="faq_title_rest">answered — with care, clarity and quiet confidence.</span>
    </h2>
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    <li class="faq_item">
      <h3 class="faq_question">How long does a bespoke fragrance take to create?</h3>
      <p class="faq_answer">Each composition is developed by hand over eight to twelve weeks. After your first consultation, our perfumer prepares three modifications for you to live with before the final blend is bottled and sealed by hand.</p>
    </li>
    <li class="faq_item">
      <h3 class="faq_question">Do you ship internationally?</h3>
      <p class="faq_answer">We deliver worldwide with tracked, insured carriers. Complimentary shipping is included on all orders above $250, and every parcel arrives in our signature lacquered box, wrapped in unbleached tissue.</p>
    </li>
    <li class="faq_item">
      <h3 class="faq_question">What is your policy on personalised pieces?</h3>
      <p class="faq_answer">Because bespoke and monogrammed pieces are made to your specification, they are final sale. Should anything arrive imperfect, our team will remake it without question — the craft is never yours to worry about.</p>
    </li>
    <li class="faq_item">
      <h3 class="faq_question">May I request a private consultation?</h3>
      <p class="faq_answer">
        <span class="faq_answer_text">Of course. Sessions are held in person at our Paris salon or privately by appointment. </span>
        <a class="faq_answer_link" href="#">Reserve a consultation</a>
        <span class="faq_answer_text"> and we will hold the hour for you.</span>
      </p>
    </li>
    <li class="faq_item">
      <h3 class="faq_question">How should I care for and store my fragrance?</h3>
      <p class="faq_answer">Keep your bottle upright, away from direct light and heat. Stored well, our extraits mature gracefully and hold their character for at least three years — a fragrance meant to be worn, not shelved.</p>
    </li>
  </ul>
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